Shipping policy

This shipping policy applies to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

We are offering free shipping.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME FOR STANDARD SHIPPING

Generally, shipments are in transit for 5 – 15 days (Monday to Friday).

Order cut off time will be 04:00 PM and time zone (GMT-05:00) Eastern Standard Time (New York).

Order handling time is 3 - 7 business day (Monday to Friday).

C. DELIVERY TERMS

We use the USPS, UPS to deliver the product.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@faithfolkstudio.com

E. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. PARCELS DAMAGED IN TRANSIT

If your parcel appears damaged in transit or your item arrives damaged, please contact us at info@faithfolkstudio.com. Report delivery-related issues within 48 hours of the carrier-recorded delivery. Include your order number, a description of the issue, and photos of the item, packaging, and shipping label. Keep the item and all packaging, and do not discard, return, or refuse the parcel unless we instruct you to do so. We will review your claim under our Refund Policy.