Refund policy

Return & Refund Policy

At FaithFolkStudio, we are committed to providing high-quality seeds, cuttings, roots, and bulbs. Due to the nature of these products, please read our policy carefully before placing an order.

🔄 Return Window

You must contact us within 48 hours (2 days) of delivery to report any issue.

The return window is based on the delivery date shown in the tracking information.
Requests made after this period will not be accepted.

🌿 Nature of Our Products (Important)

Seeds, cuttings, roots, and bulbs are natural and perishable items.

We do NOT guarantee germination or growth, as success depends on many factors beyond our control, including:

  • Climate and temperature
  • Soil conditions
  • Watering and care
  • Planting methods
  • Experience level

By placing an order, you acknowledge and accept these risks.

❌ All Sales Are Final

We do NOT accept returns, refunds, or replacements for:

  • Failure to germinate or grow
  • Change of mind or unwanted items
  • Opened seed packets
  • Healthy plants, cuttings, roots, or bulbs
  • Orders delayed during shipping (carrier-related delays)

🚚 Shipping Responsibility

Once an order has been shipped and handed to the carrier, it is no longer under our control.

We are not responsible for:

  • Shipping delays
  • Lost or stolen packages
  • Damage caused during transit

However, we will still try to assist you in filing a claim with the carrier if needed.

⚠️ Damaged Items (Case-by-Case Only)

If your order arrives severely damaged due to our packaging or handling, we may review your case.

To be eligible:

  1. You must ACCEPT the package (do not refuse delivery)
  2. Provide clear photos within 48 hours, including:
    • Outer packaging
    • Inner packaging
    • Item condition (multiple angles)

If we determine the damage was caused by our handling, we may offer a replacement or refund at our discretion.

We do not require returns, as returning live or perishable items may cause further damage.

📩 How to Submit a Request

Please email us at:

info@faithfolkstudio.com

Include:

  • Order number
  • Clear photos (as described above)
  • Brief explanation of the issue

We will respond within 1–5 business days.

⚠️ Additional Conditions

  • We are not responsible for issues caused by incorrect or incomplete shipping addresses
  • We are not responsible for damage caused by improper care or planting
  • We reserve the right to deny any request that does not meet the above conditions

⚡ Quick Summary

  • Contact within 48 hours of delivery
  • All sales are final
  • No guarantee of growth or germination
  • No returns for non-damaged items
  • Damage claims require photo proof
  • Resolution is case-by-case at our discretion

By placing an order, you agree to this policy in full.