Refund & Return Policy

At FaithFolkStudio, we specialize in live plants, seeds, cuttings, bulbs, scionwood, and other natural products. Due to their perishable and variable nature, please review this policy carefully before placing an order.

🔄 Return Window (Strict)

You must contact us within 48 hours (2 days) of delivery to report any issue with your order.

  • The 48-hour period is based on the carrier's recorded delivery date and time.
  • Claims submitted after this period may not be eligible for a refund, replacement, or other resolution.
  • Please inspect your order promptly after delivery.

🌿 Nature of Our Products (Important)

Plants, seeds, cuttings, bulbs, roots, and scionwood are natural products. Appearance, size, color, shape, dormancy, and other characteristics may naturally vary.

We do NOT guarantee:

  • Seed germination
  • Successful rooting of cuttings or scionwood
  • Growth success
  • Plant survival after delivery or planting
  • Flowering or fruiting within a specific timeframe

Growing success depends on many factors outside our control, including:

  • Climate and temperature
  • Soil and growing medium
  • Watering and humidity
  • Sunlight and growing conditions
  • Planting or propagation method
  • Post-delivery care
  • Buyer experience

By purchasing these products, you acknowledge that plants, seeds, and propagation materials are natural products and that successful growth or germination cannot be guaranteed.

❌ All Sales Are Final

Due to the perishable and biological nature of our products, all sales are generally final. We do not accept returns, refunds, or replacements for:

  • Failure to germinate, root, grow, flower, or fruit
  • Plant decline occurring after delivery due to growing conditions or care
  • Buyer dissatisfaction or change of mind
  • Accidental or incorrect orders placed by the customer
  • Opened or used seed packets
  • Healthy plants, seeds, cuttings, bulbs, roots, or scionwood received as described
  • Natural variations in size, shape, color, foliage, or appearance
  • Improper planting, propagation, handling, or care
  • Shipping delays outside our reasonable control

📦 Product Photos, Size & Natural Variation

Product photographs may show mature plants, flowers, fruit, or representative examples for identification and reference purposes. Unless specifically stated otherwise in the product listing, these photographs do not necessarily represent the exact size, maturity, flowering stage, or appearance of the item you will receive.

Please carefully review the product title, description, quantity, size, and whether the item is sold as a seed, cutting, rooted plant, starter plant, bulb, root, scionwood, or other propagation material before purchasing.

🚚 Shipping & Delivery Issues

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, routing disruptions, and other transportation issues.

If tracking shows your package as Delivered but you cannot locate it, please first:

  • Check your mailbox, porch, property, or other delivery locations
  • Check with household members or neighbors
  • Contact the applicable shipping carrier or local post office

When appropriate, FaithFolkStudio may assist with information needed to investigate a carrier-related issue or submit an eligible carrier claim.

⚠️ Damaged, Defective, or Incorrect Items

If an item arrives materially damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To review your claim, we may require:

  • Your order number
  • A description of the issue
  • Clear photographs of the entire item received
  • Close-up photographs showing the reported problem
  • Photographs of the outer packaging
  • A photograph of the shipping label

Please keep the item and original packaging while your claim is being reviewed. Do not discard, return, or refuse the package unless instructed by us.

If your claim is approved, depending on the circumstances, we may provide:

  • Replacement of the affected item
  • Store credit
  • Partial refund
  • Full refund when appropriate

The appropriate resolution will depend on the circumstances of the claim, the condition of the product, product availability, and applicable consumer protection requirements.

🌱 Live Plant Shipping Stress

Live plants naturally react to transportation and environmental changes. After shipping, a plant may temporarily show:

  • Wilting
  • Leaf drop
  • Yellowing or browning leaves
  • Dry or damaged foliage
  • Minor cosmetic damage
  • Dormancy or reduced foliage

These symptoms do not necessarily mean that a plant is dead or defective. A plant with a healthy living stem, root system, buds, or other viable growth may recover with appropriate acclimation and care.

Normal shipping stress or cosmetic foliage damage alone does not automatically qualify an order for a refund or replacement.

🌰 Seeds, Cuttings & Propagation Materials

Seeds, unrooted cuttings, scionwood, bulbs, and similar propagation materials are sold for propagation purposes. Because germination and rooting occur after delivery under conditions controlled by the buyer, we cannot guarantee a particular germination percentage, rooting success rate, or growing result.

🚫 Returns

Because many of our products are living, perishable, or biological materials, we generally do not require or accept physical returns.

If a return is authorized for a particular situation, we will provide return instructions. Please do not send an item back without prior authorization. Unauthorized returns may not be eligible for reimbursement.

⚠️ Incorrect Addresses & Refused Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Refunds or free replacements are generally not provided for:

  • Incorrect or incomplete addresses supplied by the customer
  • Packages refused by the recipient
  • Packages that could not be delivered due to circumstances attributable to the recipient
  • Damage caused by improper handling, storage, planting, or care after delivery

If a package is returned to us and reshipment is possible, additional shipping charges may apply.

📩 How to Submit a Claim

Please contact: info@faithfolkstudio.com

Please include:

  • Your order number
  • Your full name
  • A clear description of the issue
  • All required photographs

Please allow 1–5 business days for us to review your request and respond.

⚡ Quick Summary

  • Report delivery-related product issues within 48 hours
  • Photo evidence is required for damage or incorrect-item claims
  • All sales are generally final for healthy and correctly supplied products
  • Germination, rooting, growth, flowering, fruiting, and survival are not guaranteed
  • Normal shipping stress does not automatically qualify for a refund
  • Do not return or refuse a package without contacting us first
  • Approved resolutions are determined based on the circumstances of each claim

This policy does not limit any rights or remedies that cannot be excluded under applicable law.